No electricity supply, a power cut, or a line fault
Responsible Uttar Pradesh Power Corporation Ltd (UPPCL), via Paschimanchal Vidyut Vitran Nigam (PVVNL) which serves the Baghpat area
Where to complain
- File online consumer.uppcl.org →
- Phone 1912
- Mobile app UPPCL Consumer App
- Department site uppcl.org →
What to have ready
- Consumer account number
- Registered mobile number
Having these to hand before you start makes the complaint faster to file and much stronger if you later need to escalate it.
If it is not resolved · escalate in this order
Typical timeframe Same day to 72 hours depending on fault type
- 01 Local Sub-Division office (PVVNL) You start here Have your consumer account number and registered mobile number ready when you call or visit.
- 02 Executive Engineer if the sub-division office does not resolve it
- 03 Consumer Grievance Redressal Forum (CGRF) if unresolved in 30 days Quote the complaint reference number that came to you by SMS.
Keep your complaint reference number at every stage. It is the only thing that lets any office — or this platform's follow-up support — trace what actually happened to your case.
Worth knowing
Complaint can also be raised on WhatsApp per UPPCL's own channel; a complaint reference number is sent by SMS