Billing error, overcharge, or a wrong meter reading
Responsible UPPCL / PVVNL
Where to complain
- File online consumer.uppcl.org →
- Phone 1912
- Mobile app UPPCL Consumer App
- Department site uppcl.org →
What to have ready
- Latest bill copy
- Consumer account number
Having these to hand before you start makes the complaint faster to file and much stronger if you later need to escalate it.
If it is not resolved · escalate in this order
Typical timeframe 15-30 days for billing correction
- 01 Sub-Division office (PVVNL) You start here Carry the latest bill copy and your consumer account number.
- 02 Consumer Grievance Redressal Forum (CGRF), the independent forum under the Electricity Act, 2003 if the bill is not corrected within 30 days Keep the SMS complaint number safe, it is needed for the CGRF.
Keep your complaint reference number at every stage. It is the only thing that lets any office — or this platform's follow-up support — trace what actually happened to your case.
Worth knowing
Keep the SMS complaint number safe for CGRF escalation