Municipal water supply shortage or a water quality problem
Responsible UP Jal Nigam (Urban)
Where to complain
- Phone 0522-2620172 / 0522-2620272 (HQ)
- Department site upjn.co.in →
This department has no dedicated online complaint portal. Use the phone number above, or file through the state's general grievance system at jansunwai.up.nic.in (helpline 1076), which exists for exactly this situation.
What to have ready
- Consumer or connection number
- Address proof
Having these to hand before you start makes the complaint faster to file and much stronger if you later need to escalate it.
If it is not resolved · escalate in this order
Typical timeframe 7-15 days
- 01 Local Jal Sansthan office You start here There is no unified online portal, so start at the local office with your connection number.
- 02 Jal Nigam district division if the local office does not resolve it
- 03 IGRS / Jansunwai (jansunwai.up.nic.in) For fastest resolution, log the issue on IGRS in parallel rather than only at the end.
Keep your complaint reference number at every stage. It is the only thing that lets any office — or this platform's follow-up support — trace what actually happened to your case.
Worth knowing
For fastest resolution, also log the issue on the IGRS portal in parallel