School-related complaint, or a central scholarship (NSP) problem
Responsible Basic/Madhyamik Shiksha Vibhag, UP (schools) / Department of Higher Education (NSP)
Where to complain
- File online scholarships.gov.in →
- Phone 0120-6619540 (NSP Helpdesk)
- Department site scholarships.gov.in →
What to have ready
- Student details
- Application or registration ID
- School details
Having these to hand before you start makes the complaint faster to file and much stronger if you later need to escalate it.
If it is not resolved · escalate in this order
Typical timeframe Varies; NSP technical issues often resolve within days
- 01 School Head You start here For a school-level issue start here, with the student's details and the school's name.
- 02 Block Education Officer if the school head does not act
- 03 District Basic Shiksha Adhikari / Inspector of Schools for a school issue that is still unresolved
- 04 National Scholarship Portal (NSP) Helpdesk for a scholarship issue, go here directly instead of through the school Keep the NSP application ID safe; it is needed for any status check or complaint.
Keep your complaint reference number at every stage. It is the only thing that lets any office — or this platform's follow-up support — trace what actually happened to your case.
Worth knowing
Keep the NSP application ID safe, it is required for any status check or complaint