Defective goods, poor service, or an unfair trade practice
Responsible Department of Consumer Affairs, Government of India
Where to complain
- File online edaakhil.nic.in →
- Phone 1915
- Mobile app NCH App
- Department site consumerhelpline.gov.in →
What to have ready
- Purchase bill or receipt
- Product or service details
Having these to hand before you start makes the complaint faster to file and much stronger if you later need to escalate it.
If it is not resolved · escalate in this order
Typical timeframe Advisory response usually within days; formal case timelines vary
- 01 National Consumer Helpline (1915) You start here Keep the purchase bill; the helpline first attempts mediation with the company.
- 02 District Consumer Disputes Redressal Commission, Baghpat if mediation through the helpline does not work A formal case is filed online at edaakhil.nic.in.
Keep your complaint reference number at every stage. It is the only thing that lets any office — or this platform's follow-up support — trace what actually happened to your case.
Worth knowing
NCH first attempts mediation with the company before a formal case is needed