A central ministry or centrally-sponsored scheme problem that the state level did not resolve
Responsible Department of Administrative Reforms & Public Grievances, Government of India
Where to complain
- File online pgportal.gov.in →
- Phone 1800-11-3006
- Department site pgportal.gov.in →
What to have ready
- Details of the grievance
- Related department or scheme
- Prior complaint reference, if any
Having these to hand before you start makes the complaint faster to file and much stronger if you later need to escalate it.
If it is not resolved · escalate in this order
Typical timeframe Notified timelines vary by ministry, generally within 30 days
- 01 Nodal officer of the concerned Ministry or Department You start here Attach your earlier complaint reference; CPGRAMS routes the grievance to the correct ministry automatically.
- 02 Appellate authority within CPGRAMS if the ministry does not resolve it within its notified timeline
Keep your complaint reference number at every stage. It is the only thing that lets any office — or this platform's follow-up support — trace what actually happened to your case.
Worth knowing
CPGRAMS is the single central portal that routes a grievance to the correct ministry automatically